Returns/Refunds Policy

Return window: A 30-day return window applies.

 Return labels: For each approved request, using the original label is mandatory. If a different shipping method, label, or carrier is used, the return is automatically rejected and becomes non-refundable — with no exceptions. 

Refund destination/timing: Refunds go exclusively to your managed order balance, never directly to a bank account or payment method. Suppliers typically process the refund within 7-14 days of receiving the returned item.

Automatic rejections: If an item isn't returnable/refundable under the supplier's own policy, the return request is automatically rejected. 

Who pays for shipping: Customers cover return shipping unless the item is defective or incorrect, in which case the seller or supplier covers it instead.